Summary:
Knowva, a children's online encyclopedia, invites parents, teachers, and schools to connect for inquiries, support, or suggestions. Contact is primarily via email, with a response time of two working days. Knowva encourages feedback, offers technical support, and shares updates on social media, while user reviews are available on Trustpilot.
Table of Contents
Contact Knowva
We're always happy to hear from parents, teachers, schools, and anyone who believes children deserve safe, high quality learning online.
If you have a question about Knowva, need help with an account, or want to share an idea, this page explains the best way to get in touch.
How to contact us
The easiest way to reach us is by email:
We aim to reply within two working days.
Parents and carers
If you're using Knowva at home and have a question about content, age suitability, or how the encyclopaedia works, feel free to contact us.
We're happy to explain features like Daily Facts, how articles are written, and how Knowva supports curious learners.
Schools and educators
Knowva is designed to support learning both at home and in education settings.
If you're a teacher, tutor, or school and would like to ask about classroom use, curriculum links, or future features, we'd love to hear from you.
Suggestions and ideas
Many parts of Knowva are shaped by the questions children ask.
If there's an animal, country, job, machine, sport, or topic you think we should cover, you're very welcome to suggest it.
Technical support
If you're having trouble accessing Knowva, managing a subscription, or using a specific feature, please include as much detail as possible.
This helps us understand the issue and respond more quickly.
Reviews and feedback
Some parents and educators like to see independent feedback before subscribing.
You can read honest user reviews of Knowva from families on Trustpilot.
Read Knowva reviews on Trustpilot
Follow Knowva
If you'd like to see updates, new content announcements, and occasional behind the scenes posts, you can follow Knowva on social media.
We don't provide account support through social channels, but they're a great way to keep up with what we're building.
About Knowva
Knowva is a children's encyclopaedia web app created to help young learners explore the world safely. It is designed for children aged roughly 4 to 11 and trusted by parents and educators.
You can learn more about how Knowva works on the About Knowva page.